Privacy Policy
1. Information we collect
- Personal information you provide: name, email, phone, shipping & billing address, order details.
- Payment data: processed by third-party payment processors; we do not store full card numbers.
- Usage & device data: IP address, browser type, cookies, pages visited, and analytics data.
- Communications: support emails and messages you send to us.
2. How we use information
- Process and fulfill orders, manage returns, and provide customer support.
- Communicate order updates, transactional messages, and (only if you opt in) marketing communications.
- Improve our website, products, and customer experience.
- Prevent fraud and comply with legal obligations.
3. Data sharing
We do not sell or rent your personal data. We may share data with:
- Payment processors (to complete transactions).
- Shipping and fulfillment partners (to deliver orders).
- Service providers who support our website and analytics.
All vendors are contractually required to protect your data.
4. Cookies & tracking
We use cookies and similar technologies to operate the site and analyze usage. You can manage cookies via your browser settings.
5. Security
We use industry-standard security measures to protect your data. However, no system is 100% secure. If you suspect unauthorized access, contact us at support@astraceleste.com.
6. Your rights
You may request access, correction, or deletion of your personal information. To exercise these rights, email support@astraceleste.com.
7. International transfers
Orders may be fulfilled internationally; data transferred will be protected consistent with applicable law.
Contact: support@astraceleste.com
Terms & Conditions
1. About us & scope
Astra Celeste sells the Astra Celeste LED Light Scalp Massager. Products are intended for cosmetic, relaxation, and personal-care use only. They are not medical devices. We make no medical claims and do not represent our products as doctor-recommended. If you are pregnant, breastfeeding, have a medical condition, or are under a physician’s care, consult your doctor before using the product.
2. Orders & pricing
- All prices are in USD and shown at checkout.
- Orders are confirmed once payment is authorized.
- We reserve the right to refuse or cancel any order for reasons including product availability, errors, or suspected fraud.
3. Fulfillment & shipping
- Orders are fulfilled directly by Astra Celeste. Typical processing times will be provided at checkout. Shipping carriers and estimated delivery times are provided in our Shipping Policy.
4. Returns & refunds
See our Return & Refund Policy page for full details. Briefly: we offer a 20-day return window under specified conditions.
5. Product use & disclaimers
- Products are cosmetic and non-invasive. They are not intended to diagnose, treat, cure, or prevent any disease.
- Do not interpret any information on this site as medical advice. Always consult a healthcare professional for medical concerns.
- Use of our products is at your own risk. We are not liable for misuse.
6. Intellectual property
All site content (text, images, logos) is owned by or licensed to Astra Celeste. Do not copy or use without permission.
7. Limitation of liability
To the maximum extent allowed by law, Astra Celeste’s liability for any claim arising from use of the site or products is limited to the purchase price of the relevant product.
8. Governing law
These terms are governed by applicable U.S. law. Any disputes will be handled in appropriate courts.
Contact: support@astraceleste.com
Shipping Policy
Fulfillment
All orders are fulfilled by Astra Celeste.
Processing time
- Orders are processed within 20 business days. Weekends and holidays may add time.
Shipping methods & delivery times
- We offer standard and expedited shipping options at checkout. Delivery estimates depend on destination and chosen carrier. International shipments may take longer and are subject to customs delays.
Tracking
A tracking number will be emailed once your order ships.
Lost or damaged shipments
- If tracking shows delivery but you did not receive the package, contact support@astraceleste.com promptly.
- For damaged-on-arrival goods, include photos of packaging and product and contact support for a return/replace evaluation.
Customs & duties (international orders)
Recipients are responsible for any import duties/taxes for shipments outside the U.S. We recommend checking local customs rules before ordering.
Safety & Use Notice
Non-medical product: The Astra Celeste LED Light Scalp Massager is designed strictly for cosmetic, relaxation, and personal-care purposes. It is non-invasive and not a medical device. Astra Celeste does not claim that this product diagnoses, treats, cures, or prevents any disease, nor do we claim medical, therapeutic, or doctor-recommended benefits.
No medical advice: Information on our website, packaging, or marketing is not medical advice. For medical concerns consult a qualified healthcare professional.
Pregnancy & medical conditions: If you are pregnant, breastfeeding, have a known medical condition (including but not limited to scalp or skin conditions, epilepsy, implanted medical devices), or are under medical supervision, consult your physician before using this product.
Usage instructions & precautions:
- Use only as instructed in the product manual.
- Discontinue use if you experience pain, irritation, or other adverse reactions and consult a healthcare professional.
- Keep out of reach of children.
Manufacturing & quality: Produced at ISO-certified facilities in China and 100% quality-tested prior to shipping.
Product Safety & Usage Instructions
- Read the included user manual before first use.
- Intended for external scalp use only. Do not use on broken or inflamed skin.
- Keep the device dry unless the product specifically allows water resistance — follow the manual.
- Charge only with the supplied charger or compatible chargers noted in manual.
- Do not attempt to repair the device yourself.
Cookie Policy
We use cookies and tracking technologies to operate the site, enable basic functionality, and analyze website usage. By using our site you consent to cookies. You may change cookie preferences via your browser settings.
Accessibility Statement
We strive to make our website accessible to everyone. If you have trouble accessing any part of the site, email support@astraceleste.com and we will help.
Intellectual Property
Copyright & Trademark — Astra Celeste
All website content, product images, logos, and text are owned by Astra Celeste or licensed to us. You may not reproduce or use our intellectual property without express written permission.